Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@yourrefinish.com. 

If your return is accepted, we will contact you on how to return the item(s), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@yourrefinish.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the incorrect item(s) have been received, inform us immediately, via email, with accompanying images, order number (if applicable) and preferred resolution. 

International customers must return all incorrect products, at their own temporary expense, in complete, resaleable condition. Once items are received and checked, you will receive a full and satisfactory resolution; discussed via email. Plus your refund for sending back the incorrect or damaged products (image of shipping receipts are mandatory). No more than £50 may be refunded for shipping fees of any kind, from any country. YOUR REFINISH reserves the right to request a standard tracked service for returns.

Always mark all returns with the following guidelines:

  • RETURN TO SENDER must be visible on the OUTSIDE of the box.
  • RETURN TO SENDER must be made clear to the courier/postal service at time of purchase and not after the fact.
  • Delivery Duties Paid (DDP) must declared to the courier/postal service at time of purchase and not after the fact.
  • Full Return address will be given once official request to return goods has been requested via email.

In most circumstances, if the error is manufacturer related or human error, YOUR REFINISH and Team will endeavour to replace your items as fast as possible. Please understand protocol must be followed by all members of the team.  

In the event a package is not collected from an access point or an item is refused on delivery. Any and all fees incurred to Ship the item(s) back to YOUR REFINISH will be reflected in the buyers refund. This includes, but not limited to, customs fees, courier fees, service fees, administration fees, restocking fees. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards OR used consumables.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@yourrefinish.com.